• Pattaya Hongsmatip

    I'm an enginerd at heart, but don't let that fool you.

  • EXPERIENCE

    Stuff that pays the bills

    FabKids

    Product Manager, June 2018 - August 2018

    Fabkids delivers high quality, ready-to-play boys and girls clothing and shoes every month

    • Focused on revenue, growth, profitability, customer satisfaction, attrition, retention, and engagement
    • Defined clear roadmaps with actionable goals and objectives by analyzing the ecommerce platform’s contribution to revenue and core KPIs
    • Collaborated with stakeholders to research, define, and detail market and user specific needs
    • Increased Lead to VIP member conversion by 20% through mobile consolidation
    • Increased units per transaction and average order value by 10% through testing and deploying an upsell interstitial page on mobile.

    GrabCAD

    Product Manager, October 2016 - May 2018

    GrabCAD is a digital manufacturing hub brought to you by the industry leader in 3D printing, Stratasys.

    • Strategized new features by integrating key stakeholder feedback resulting in agile feature roadmap leading to implementation of 30 feature sets
    • Led business requirement analysis for all new features by collaborating with design and engineering to solve user pain points
    • Managed a remote team of 4 engineers via detailed sprint planning, backlog grooming, and task prioritization
    • Developed and deployed email notification feature to alert users to status changes in real time. Rollout resulted in 266% annual increase in user accounts.
    • Responsible for rollout of offline module allowing U.S military contractors to utilize software in a secure environment.
    • Led user beta testing for 3 features ensuring positive customer relationships. Resulted in feedback at launch that update saved hours of work for users
    • Started user testing event series at local engineering colleges which created a pipeline of student users to identify issues and provide feedback on new features
    • Developed mobile app redesign plan which added 10 additional features to the mobile interface resulting in increased parity with desktop

    AT&T

    Product Manager, Network Engineering, July 2013 - September 2016

    AT&T’s Technology Development Program in Technology Operations shapes future technology leaders in network operations and engineering

    • Project leader for network engineering initiatives responsible for timelines management and collaboration across diverse key stakeholders including hardware vendors, installation technicians, and sales/marketing.
    • Led deployment of 20 free WiFi hotspots around Boston resulting in decreased traffic on existing cell sites and increased customer satisfaction and retention
    • Monitored the speed of each hotspot during heavy traffic after each site went live and rapidly coordinated troubleshooting and issue remediation resulting in flawless site health
    • Analyzed and synthesized network KPIs to create daily and weekly reports resulting in rapid detection of issues and implementation of solutions
    • Responsible for maintaining detailed and accurate data base of cell identifiers ensuring smooth network experience for users
    • Participated in AT&T’s Technology Development Program in Technology Operations (hands on experience in two job assignments, exposure to the network and business, interaction with executive leaders, dedicated curriculum, coaching, mentoring)
    • VP of Communications for Women at AT&T New England chapter, which included sending newsletters on local networking and career building events, and coming up with ways to raise money for the group

    EditShare

    Product Development Intern, May 2013 - July 2013

    EditShare is a technology pioneer in networked shared storage and tapeless, end-to-end workflow solutions for video production

    • Part of the Product Management team that oversaw product manufacturing
    • Developed and launched EditShare hardware systems through manual testing and factory management
    • Worked in an Agile environment

    Bodkin Design & Engineering, LLC

    Optical Engineering Intern, September 2012 - March 2013

    BD&E is an innovative electro-optics engineering firm that has designed many first photonic applications

    • Part of the internal research and development team
    • Innovated a new portable design infrared surface temperature sensor through internal research and development
    • Developed functional requirements for BD&E's R&D photonic applications
  • EXTRACURRICULARS

    Stuff that makes me happy

    CreativeMornings

    Global Creative Community

    • Founding member and Head of Programming for CreativeMornings Boston
    • Volunteer Coordinator for CreativeMornings SF

    AWAY

    Luggage for the Modern Traveler

    • Zone 1 Tester, providing feedback for beta features and upcoming projects

    VINA

    Tinder for Girl Gangs

    • VIP beta tester, part of the crowdsourced testing team for beta features

    ChickTech

    Nonprofit for Women and Girls in STEM

    • Founding member and Program Director for ChickTech Boston
  • BUZZWORDS

     

    Stuff I'm good at

    Technology Operations

    Community Building

    STEM Outreach

    Product Management

  • EDUCATION

    Stuff I owe money to

    General Assembly

    Product Management, Part-time course 2016

    Boston University

    Electrical Engineering, Master of Engineering 2012 - 2013

    • specialization in Signal Processing

    Activities: Student Association of Graduate Engineers, Graduate Women in Science and Engineering

    Boston University

    Electrical Engineering, Bachelor of Science 2008 - 2012

    • concentration in Energy Technologies and Environmental Engineering

    Activities: Dean's Hosts, Society of Women Engineers

    Worcester Academy

    High School 2004 - 2008

    Activities: Student Ambassadors, Varsity Track, Photography Club

  • PROJECTS

    Stuff I've made

    Boston City Hot Zones

    AT&T

    AT&T expanded its outdoor Wi-Fi in Boston with the launch of more than 35 new free Wi-Fi hotspots, stretching from the Downtown Crossing shopping district to Copley Square, and along Newbury Street and in the Fenway/Kenmore area.

    Knag Me

    General Assembly

    For forgetful shoppers, Knag Me reminds you to pick up your items when passing relevant stores by using geolocation.

    Offline Mode

    GrabCAD

    Offline Mode limits GrabCAD Print to local-only use and prevents the application from sharing any data outside the local network.

    Operating Hours

    GrabCAD

    Operating hours automatically adjusts your printer queue to display a more accurate schedule forecast.

    Notifications

    GrabCAD

    Email notifications let you know exactly when your printer needs attention.

  • CONTACT ME! 

    Let's shoot the shit.